Technical Support

Support for technology issues is available weekdays between 8:30 am and 4:30 pm.
Phone 1.800.567.9024 and request Helpdesk or email helpdesk@prl.ab.ca

After Hours Emergency Technical Support is also available as below:

Monday-Thursday     
4:30 pm - 9:00 pm
Friday     
4:30 pm - 7:00 pm
Saturday     
10:00 am - 6:00 pm
Sunday     
12:00 pm - 5:00 pm
Statutory Holidays    
No support available

For After Hours support, phone 403.782.3850, listen for the IT Support selection, and leave a message. We will do our best to contact you within 2 hours. Be sure to identify your library's name, the telephone number where we can reach you, and a brief description of your technical problem.