Every public library board in Alberta must have appropriate policies in place. Policies provide the backbone for library service and guide the operating procedures. Certain policies are required under the Libraries Act. Use the required and recommended policies checklist to see if you have all the policies you need.

Parkland Regional Library has created policies for our service points: we encourage our libraries to use these as a guide in developing your own policies.

Parkland Regional Library has developed a Request for Reconsideration of Library Material Procedure and a Request for Reconsideration of Library Material Form that can be adapted to meet the needs of any library.

Promote a Positive Customer Experience

- Sample customer service policies
- Library code of conduct and safe library procedure
- Sample overdues policy
- Sample program policy

Alberta Municipal Affairs website also has sample policies from large and small public libraries throughout the province.