1. Why can I no longer place requests though TAL Online?
The province of Alberta (Public Library Services Branch) has adopted new software for interlibrary loans between public libraries in Alberta. It is not designed to work with TAL Online, so there is a new site to place requests.
2. I found a book at an academic library on TAL Online. How do i get it?
For now use Parkland's request form. Public Library Services Branch staff are working to include academic libraries in the new service. There is currently not a timeline for this yet.
3. Are all the public libraries being searched? There seems to be fewer options.
Some public libraries are having technical difficulties with moving to the new system. Their item holdings won't be available immediately, but they are working on getting everything in the system.
4. I can't find my item at all. What can I do?
Use Parkland's request form to request items that aren't available in Alberta. Parkland staff will search other libraries in Canada and try to get them for you.
5. The system won't let me place a request but there's a long holds queue for Parkland's copy. How do I get it now?
If an item is in high demand at Parkland it's likely in high demand everywhere! Placing a request through the system would not be faster, because the other libraries will lend it to their own patrons first. If you can't place a hold on the item in Parkland's catalogue, fill out our our online request form and we will try and get it for you.
6. How do I check the status of a request?
When logged-in to the system, go to "my account" in the top left corner to see your open requests. If you requested an item through Parkland's online form, it will appear in your library account within two business days.
7. I have a question, who do I contact?
Talk to your library staff if you have questions or trouble using the new system. If you have complaints about the move away from TAL Online, contact Public Library Service Branch at ILLAlberta@gov.ab.ca or your MLA.