4.1 Building Usage
(Required by Libraries Regulation)4.1.1 The Board recognizes the need to maximize use of the headquarters building to the advantage of Parkland Regional Library. However, at the discretion of the Director, the building and equipment may be rented by outside agencies for meetings, workshops, or conferences. Parkland Regional Library may charge fees as set at the discretion of the Director.
4.2 Collection Development/Allotment
4.2.1 Acquisitions and Allotment
22.214.171.124 On a per capita basis, Parkland Regional Library will set an annual library material allotment budget for its public libraries in accordance with the membership agreement.
126.96.36.199 It is the responsibility of those municipalities without municipal boards to determine how book allotment is allocated.
188.8.131.52 Within federal laws protecting Canadian holders of book rights, the supplier of choice shall be the one which provides the best combination of the lowest price, the best availability, the fastest turnaround time, and best overall service.
184.108.40.206 The Board of Parkland Regional Library recognizes that the final responsibility for the selection of books for public library collections rests with the local library.
4.2.2 Collection Development (Required by Libraries Regulation)
220.127.116.11 Parkland Regional Library provides a number of shared collections made up of both physical and electronic resources.
18.104.22.168 Parkland Regional Library Board believes in, and bases its collection development criteria on, the principals stated in the Canadian Library Association’s Statement on Intellectual Freedom.
22.214.171.124 Resources will be selected according to the needs and demands of the Parkland community, access to other library resources, the composition of the present collections, and the budget available. The overall value of the material is the chief criterion for selection.
126.96.36.199 Parkland Regional Library staff will adopt and review on an as needed basis procedures for the selection, purchase, evaluation, handling, and maintenance of the shared collections.
188.8.131.52 Donated resources will be considered for addition to the collections if they are deemed suitable. Donations can be used or disposed of as Parkland Regional Library staff sees fit.
4.3 Computer Security
4.3.1 Parkland Regional Library Board recognizes the need for security of computer hardware, software, and information. To achieve this end, the Director will ensure procedural guidelines exist to ensure information technology resources are used appropriately and computer security is maximized. Anybody found to have violated this policy or the procedures established for the acceptable use of information technology and computer security may be subject to disciplinary or legal action.
(Required by Libraries Regulation)
4.4.1 The Parkland Regional Library Board’s Finance Policy is developed to ensure the finances of Parkland Regional Library are managed in an efficient and accurate manner in accordance with generally accepted accounting principles, to provide a sound basis for the long-term financial management of the affairs of the System, and to conserve the assets of the System for the future. The Director shall ensure controls exist over assets, funds, accounting records, and preparation of financial information.
4.4.2 Allotment policy: As part of the regular budgeting process, the board provides a materials allotment for member libraries in accordance with the Parkland Regional Library Agreement. Following best practice, member libraries are expected to spend their allotment within the fiscal year in which the allotment is issued. If allotment funds belonging to member libraries are not spent by the end of June of the year following the year in which the funds were issued, Parkland Regional Library reserves the right to move the remaining unspent allotment from the previous fiscal year(s) from the member library’s allotment account to any of the Library Materials Lines within Parkland’s own budget for expenditure by Parkland Regional Library at the sole discretion of PRL staff.
4.4.3 Amortization of capital assets: Amortization is recorded as an expense in the current year. Capital assets are recorded at cost. Amortization is calculated using the diminishing balance method. Assets are amortized by group following the rates and classes as set by the Canadian Income Tax Act.
4.4.4 Audit: The auditor shall be appointed by the Board for a period of up to three consecutive years. Before an auditor is appointed, a request for tender (RFT) for auditing services must be conducted. System financial records are prepared for audit as soon as reasonably possible after year end. The audited financial statement shall be received and approved by the Board. A copy of the audited financial statement shall be forwarded to each trustee, to each funding jurisdiction, and the Public Library Services Branch. The audited financial statement is a public document and will be made available on Parkland Regional Library’s website.
4.4.5 Banking: From time to time, the Director will review the banking services provided to the system and report the findings to the Executive Committee.
4.4.6 Budget: In developing the budget, the Parkland Regional Library’s Vision, Mission, Belief, Goals and Objectives and Plan of Service shall be followed. The draft budget is prepared by the Director for presentation to the Executive Committee in the late spring of the year preceding the budget year, and for the Board no later than at its fall meeting prior to November 1st. The Board approved budget will then go to all municipal members for approval by December 1st of the year prior to the budget year.
- Budgets shall be written according to acceptable accounting standards.
- Budgets shall be based on Board-stated priorities, on long term administrative plans, and shall contain sufficient detail and information for decision making.
- Budgets shall be prepared with conservative estimates: revenue estimated at its minimum level and expenditures estimated at their maximum level.
- Replacement of capital assets will be reviewed ongoingly to ensure sufficient funds are included in the budget.
- Trustees will come to the fall meeting prepared to vote on the budget.
4.4.7 Capital Assets: All assets over $1,000 will be capitalized. Assets under $1,000 will be capitalized at the discretion of the Assistant Director of Operations.
4.4.8 Computer Hardware Replacement: The Board of Parkland Regional Library recognizes the need for ongoing review and replacement of computer hardware, software, network servers, peripherals, and other IT equipment. The Director, or his/her designate, is to ensure that there is a yearly review of computer hardware, software, and related technology requirements and that sufficient funds are available to cover IT related purchases.
4.4.9 Contracts: The Director or designate is authorized to sign contracts on behalf of Parkland Regional Library. PRL may provide services to non-member municipalities, school authorities and other outside agencies on contract if it is deemed in the best interests of PRL. Contracts and agreements that result in major service changes will be discussed with the Executive Committee in advance where possible. Changes in contracts or significant new contracts will be reported to the Executive Committee. The decision to provide services shall be based on:
- the impact of the additional work required on service to present client libraries,
- the impact of additional services on available resources.
4.4.10 Cost of Living: The Director will be responsible for examining the cost of living every second year to ascertain whether or not wages at Parkland Regional Library reflect the increased cost of living. The Director will then advise the Executive Committee on staff salaries with recommendations for wage increases or decreases for the purposes of the budget. Potential changes to the salary grid will normally be implemented in odd numbered years.
4.4.11 Expense Reimbursement: Trustees or staff delegated to attend conferences or authorized meetings shall be paid reasonable expenses in accordance with budget provisions. Expense reimbursements are defined below. Whenever possible, receipts are to be submitted with expense claims.
- Mileage: Mileage shall be paid at the per kilometre rate to PRL staff and trustees as laid out in the Finance Reimbursement Schedule. The rate is set annually in accordance with the Canada Revenue Agency per kilometre rate for the Province of Alberta or the official Government of Alberta rate, whichever is lower. This applies to travel authorized by the Director or the Board.
- Receipted Staff Expenses: Reasonable travel expenses shall be paid when authorized in advance and when receipts are provided. These expenses include mileage, parking, taxi, economy class air fare (where applicable), cost of medium single room, reasonable meal, and other associated expenses. Other expenses may be authorized by the Director.
- Trustee Expenses: Honoraria and expenses shall be paid to Board trustees attending committee meetings for System business designated by the Board or Board Chair. No honoraria shall be paid for conference attendance. Honoraria will be paid as set forth in the Finance Reimbursement Schedule. (See 2.6.4 for trustee expenses that are not eligible for reimbursement).
Expenses may include:
- mileage which shall be paid at the Board determined rate as found in the Finance Reimbursement Schedule,
- meals or accommodation with receipts, any other reasonable receipted expenses if an explanation and receipt accompanies the claim.
- Un-receipted Expenses for Meals: Un-receipted expenses will be paid at the rate set in the Finance Reimbursement Schedule which will include G.S.T. No tips will be paid on un-receipted meals.
4.4.12 Finance Fund Accounts:
Movement of funds to or from fund accounts must be accompanied by a motion or according to policy. The minimum and maximum levels of the fund accounts will be reviewed within the context of the budget. Parkland's fund accounts are secured through PRL's current bank accounts, guaranteed investment certificates (GICs), and investment in bonds.
Purpose: Used for the residual value of capital assets once they have been purchased and to offset the ongoing amortization expense of assets.
Recommended: Sufficient funds to offset the ongoing amortization of capital assets.
Minimum Level: None
Maximum Level: None
Purpose: To provide for additions, replacements and repairs of a capital nature to the physical building and property of PRL.
Recommended Minimum Level: $250,000
Contingent Liability and Consultation Reserve:
Purpose: To provide funds for possible severance or litigation payout not specifically covered by insurance and to pay for unbudgeted legal or other consulting services..
Recommended Minimum Level: $50,000
Purpose: To acquire or replace furniture/fixtures and equipment (other than computer equipment.)
Recommended Minimum Level: $25,000
Recommended Maximum Level: $50,000
Purpose: To acquire or replace storage devices, networking devices, computer hardware, software, network servers, client loaner equipment, peripherals and other IT equipment of the sort required to maintain an automated organization.
Recommended Minimum Level: $300,000
Recommended Maximum Level: $500,000
Replacement Cost: A budgeted amount to cover current and future Computer Software, Hardware and Network Server costs shall be transferred to the Technology Reserve each year.
Purpose: To replace Parkland Regional Library vehicles with the life of the vehicle being based on an estimation of resale value and reliability.
Recommended Minimum Level: An amount to be designated each year per vehicle as part of a five year rolling vehicle acquisition and disposal plan, subject to the estimated salvage value of the retiring vehicles and the expected replacement cost.
Replacement Cost: A budgeted amount for future vehicle replacement shall be transferred to the Vehicle Reserve each year.
Unrestricted Operating Fund:
PRL’s auditors will make fiscal year-end adjustments for the net change invested in capital assets and all other adjustments as needed from the Unrestricted Operating Fund. This fund can also be used to offset operational costs at the discretion of the Board and/or Executive Committee.
4.4.13 Financial Statements
Financial statements (titled Budget Update) shall be prepared outlining the current year budget, year-to-date expenses, budget variances, and percentage expended. The latest financial statements shall be available for each Board meeting. The Director is responsible for overall supervision of expenditures relating to the budget. The Director shall report any financial anomalies to the Chair of the Board and/or the Executive Committee as soon as it is reasonably possible.
4.4.14 Fiscal Year
The fiscal year of Parkland Regional Library shall be January 1, to December 31, inclusive.
4.4.15 Inspection of Financial Records
The cheque register or any other financial documents will be available to any member of the Parkland Regional Library Board for examination on request.
The Parkland Library Board recognizes the need for sound investment practices to support operations and reserve fund accounts. Investment earnings are to be maximized through activities which minimize risk but should ensure the rate of return is greater than the rate of inflation over the long term. To this end, funds shall be committed to appropriate investment vehicles until they are needed for current expenses.
Normally, Parkland has both long term and short term investment strategies.
Long term strategies may include PRL’s investment in vehicles such as, but not limited to, equities, mutual funds, and bonds. The Executive Committee is responsible for, and must approve all decisions relating to, PRL’s long term investments. Parkland’s Director and/or designate is then responsible for implementing the investment decisions of the Executive Committee.
Short term investments may include, but are not limited to, guaranteed investment certificates (GICs) and the management of funds in PRL’s current bank account(s). The Director and/or designate has full discretion to make decisions and changes to PRL’s short term investments.
The Director is authorized to purchase up to $5,000 on the basis of catalogue selection or best buy. Amounts over $5,000 should be submitted for two or more competitive quotes except in emergency cases, or in the case of automation-related purchases or where contracts exist for specified products or services.
When a higher priced item is selected, a written explanation shall be documented explaining the reasons for the purchase.
The Director is authorized to move up to $5,000 per reserve per fiscal year for unbudgeted purchases into operations. The residual value of capital purchases will be calculated and moved to the Amortization Reserve. The Director will inform the Executive Committee and Board each time funds are moved from reserves to make purchases.
The Director is authorized to apply for, and expend grants as defined by the specific grant program. Grant applications and expenditures will be reported to the Executive Committee and/or the Board.
If emergency expenditures are incurred, they will be reported to the Executive Committee and or the Board at the earliest opportunity with possible retroactive approval for movement of funds from the appropriate reserve.
4.4.18 Security of Financial Records
Parkland Regional Library’s financial records shall be maintained on computer, with protected access to ensure the security of the records. The back-up accounting records shall be stored in a secure off-site location. Essential records (payroll, pension and employee files) and contracts shall be stored in a locked fire-proof filing cabinet.
4.4.19 Signing Authority of Cheques
Two signatures are required on each cheque. The signing officers shall be the Director, three other senior staff members other than the Assistant Director of Operations, and two designated trustees. Upon appointment to the position, the Director automatically becomes a signing officer. The trustee signing officers shall be appointed by a motion of the Board. Staff signing officers shall be appointed by the Director. The Director, plus one member of the staff, may sign cheques with a value of up to $35,000. Cheques of a value over $35,000 shall be cosigned by one of two trustees appointed by the Board to be signing officers. In the absence of the Director, the signatures of one staff signing officer, plus one trustee, or the signatures of the two designated trustees are required.
4.5 Gifts and Donations
(Required by Libraries Regulation)4.5.1 Parkland Regional Library is pleased to accept gifts and donations which contribute to the accomplishment of its goals. Gifts to Parkland Regional Library will be accepted only on the condition they become the property of the regional library, to be used or disposed of as the library decides. Gifts and donations will be accepted only for System use, and are not restricted for the use of any one district or library. Gifts and donations of library material will be subject to the same selection guidelines as material that is selected for purchase. Parkland Regional Library cannot give receipts for income tax purposes because it is not incorporated as a registered charity. Gifts given to member libraries are considered to be outside the jurisdiction of the Parkland Regional Library Board and are the sole responsibility of the participants.
4.6 Hours of Operation
(Required by Libraries Regulation)
4.6.1 Regular Business Hours: The work week normally consists of 35 hours. Employees may be required to work a flexible schedule. Core office hours for access by the public or PRL’s clients are from 8:30 a.m. to 4:30 p.m., Monday through Friday, except on designated holidays and Board Days. For designated holidays and Board Days, see the Parkland Regional Library Human Resource Manual.
4.7 Information and Document Management
4.7.1 Confidentiality Of Users’ Records (Required by Libraries Regulation)
184.108.40.206 Parkland Regional Library shall abide by the provisions of the FOIP Act. It shall keep all records of its users confidential unless required for legal purposes under court orders. User records are defined as follows:
- information and questions asked of Reference Library Staff,
- interlibrary loan material requested or obtained,
- patron information and associated circulation data held in the union database.
4.7.2 Personal Information Banks (Required by FOIP Act)
220.127.116.11 Title: Current Board Trustees List
- Location: Administration and Finance Departments
- Information Maintained: name, contact information, SIN
- Legal Authority: Alberta Libraries Act, FOIP Act
- Accessed By: Administration and Finance Staff
- Used For: contacting Board trustees
18.104.22.168 Title: PRL Staff Address List
- Location: Administration
- Information Maintained: name and contact information
- Legal Authority: Libraries Regulations, FOIP Act
- Accessed By: all PRL staff
- Used For: contacting PRL staff members at home
22.214.171.124 Title: Public Library Address List
- Location: Administration
- Information Maintained: name(s) of library staff, board chair, library manager’s home telephone number, and the contact information for the library.
- Legal Authority: FOIP Act
- Accessed By: all Parkland Regional Library staff, public library staff
- Used For: contacting library staff members at home and recording the names of client library board chairs.
126.96.36.199 Title: Personnel Files
- Location: Administration and Finance
- Information Maintained: names of staff, contact information, birth date, SIN, Provincial Health Care number, payroll information, marital status, voluntary emergency contact information and health concerns information, family contact information, information on family members including birth date, Provincial Health care number(s), spousal insurance information, beneficiary information (for Blue Cross, and pension), resumes, performance evaluations, doctor’s notes, complaint/grievance information, educational credentials, records of professional development courses taken, other miscellaneous correspondence and documentation.
- Legal Authority: Libraries Regulations, FOIP Act
- Accessed By: Administration and Finance staff
- Used For: employment purposes required by federal tax law, to meet provisions of the Parkland Regional Library pension plan, payroll, performance evaluations, and general employee work record.
188.8.131.52 Title: Registered Borrower Records
- Location: Systems/IT (maintained on PRL’s integrated library system)
- Information Maintained: name, contact information, library card number, general (optional), guardian information where applicable, items out, holds, membership expiry date, current/historical fines and fees, customer type, last use, number of uses, registering library, mail or telephone contact information for hold and overdue notices.
- Legal Authority: Alberta Libraries Act, Libraries Regulations, FOIP Act
- Accessed By: all Parkland Regional Library staff and public library staff.
- Used for: the circulation of library resources by patrons, the collection of fees, fines, user statistics, library card expiration dates and investigation into customer accounts in order to respond to customer inquiries and correspondence.
4.7.3 Records Management (Required by FOIP Act)
The storage of files is to be kept to the legal minimum consistent with the efficient operation of the organization and the preservation of a meaningful historical record of Parkland Regional Library. Where records are deemed to be vital, the confidentiality or security of the files and the implications of their possible loss or destruction should be taken into account.
184.108.40.206 Storage of Records
Essential records of Parkland Regional Library shall have special protection in a fire-proof filing cabinet or shall be stored off site. Other documents are maintained in administrative or employee work areas. The following are deemed to be essential records:
- Board minutes (current),
- current contracts and service/maintenance agreements,
- database of books held in Parkland Regional Library and member libraries,
- deed to and survey of the property,
- current employee records,
- financial statements and other financial records,
- insurance policies,
- inventory of furniture and other assets,
- membership agreements that form Parkland Regional Library,
- personnel files,
- Policy Manual (including old policies),
- Procedures Manual,
220.127.116.11 Records Retention
Administrative files shall be purged annually and records moved, archived, or destroyed as appropriate. Staff is responsible for maintenance of their own current and working files. Any significant documents received by any member of the staff shall be retained as administrative or essential files, with copies only in working files. The following records shall be retained permanently:
- annual reports and audits,
- Board and committee minutes,
- building drawings and blueprints (as built and modified), specifications,
- correspondence with historical significance,
- pension plan records,
- master policy and procedure manuals, as modified.
The following records shall be retained for ten years after expiry or termination:
- accident/incident reports including Worker’s Compensation Board claims,
- contracts and legal agreements,
- personnel files of individual employees,
- publications (some publications may be retained permanently).
The following shall be retained for six years after the year to which they relate:
- financial documents including Income Tax, cancelled cheques, particulars of payroll deductions and other employee tax information.
The following shall be retained for five years after the year to which they relate:
- non-essential financial and vacation, sick-leave, records, archived correspondence,
- non-essential administrative files, correspondence and records,
The following shall be retained for one year after the year to which they relate:
- job applications (unsolicited and unsuccessful).
The following shall be retained until they expire:
4.8 Library Service Points for which Parkland Regional Library is the Governing Board
(Required by Libraries Regulation)
4.8.1 Parkland Regional Library’s role is to support the local public library in providing service to the community. In order to protect the investment of Parkland’s members in the provision of public library service, as of December 31, 2002, Parkland will no longer accept any more applications for library service points (outlet libraries) where Parkland Regional Library Board is the governing board.
4.8.2 The Board of Parkland Regional Library shall adopt policies specifying the local conditions which must be met in order for existing library service points to be eligible to receive 1) service from Parkland Regional Library, and 2) for the Parkland Regional Library Board to act as governing board for library service point. Some additional special conditions shall apply to library service points housed in schools.
4.8.3 Parkland Regional Library as the governing board for a library service point shall have a Memorandum of Agreement between Parkland Regional Library Board and the municipal district in which the library service point is located.
4.8.4 A community group (to be known as the Local Society) must agree to take local responsibility for the operation of the library service point. This Local Society must be a legally constituted group. There shall be an agreement between Parkland Regional Library and the Local Society for provision of specified library service for each community. Agreements renew automatically on their annual anniversary date. For any party to withdraw from their agreements, ninety (90) days written notice must be given. However, the notice period may be waived with the mutual consent of both parties to the agreement.
4.8.5 As the governing board, Parkland Regional Library Board is legally obligated to pass policies and bylaws for its library service points subject to the Alberta Libraries Act. The Local Society and library staff and/or volunteers must comply with the provisions of all policies, bylaws, and agreements established for library service points. When Parkland Regional Library becomes aware of non-compliance with any Parkland Regional Library policy, bylaw, or agreement applying to library service points, written notification will be given to the staff and/or volunteers of the library service point and to the Local Society. After non-compliance, Parkland Regional Library will have the right to withhold grant funds and/or cease all association, responsibility, and liabilities relating to the library service point. Parkland Regional Library Board will cease to be the governing board.
4.8.6 In the event the dissolution of a library service point is considered, that decision will be taken in consultation with the municipal district in which the library service point resides.
4.8.7 Should dissolution occur, the assets lodged in the library service point will be disposed of by a joint committee made up of individuals from Parkland Regional Library and individuals appointed by the municipal district in which the library service point is located.
4.8.8 Parkland Regional Library shall provide an additional book allotment based on a fixed population of 200 at the current per capita book allotment rate. This allotment is in addition to the regular book allotment which is based on the population figures allocated by the Municipal District in which the library service point resides.
4.8.9 When a Local Society contributes $200 or more towards the library’s operation, Parkland Regional Library will provide a maximum matching $200 to the local library to support the library’s operation.
Public Library Service Points Housed in Schools
4.8.10 If a library service point is operated in a school, then every effort will be undertaken to ensure independent operation of the public service and to ensure limited access by the school and its students to Parkland services, thereby avoiding subsidization of non-contributing organizations.
4.8.11 Ownership of books in a joint facility must be clearly defined. Parkland does not give such services as cataloguing to a non-client. Any arrangements made between the Local Society group and the hosting school for donations of books to the school library are the business of the Local Society and do not involve any service from Parkland Regional Library. The Local Society may not expend any funds in support of school service such as, but not necessary limited to, the operating grant, library services grant or allotment that come to the society for the provision of public library service.
4.8.12 Given its position as governing board, the Parkland Regional Library Board retains the right to allocate and disburse all funds such as, but not limited to, the operating grant, library services grant, or allotment.
4.8.13 As required by the Alberta Libraries Regulation, the Parkland Regional Library Board will enter into an agreement with the school authority setting out the responsibilities of the Board and the school authority for the operation of the library, including the responsibilities of the employees and volunteers of both.
See Appendix II for Policies and Bylaws for Service Points for which PRL is the Governing Board.
4.9 Health and Safety
4.9.1 Occupational Health and Safety (Required by Occupational Health and Safety Code)
Parkland Regional Library Board and Management are committed to providing a safe and healthy workplace for all workers and a health and safety management program that protects their workers, Board trustees, and others including the general public, who enter PRL property. To this end, the Director will ensure the health and safety management program remains active and meets legislative requirements through procedures as found in, but not limited to, the Human Resource Manual.
4.9.2 Violence (Required by Occupational Health and Safety Code)
Parkland Regional Library Board and Management believes in the prevention of violence and promotes a violence-free workplace in which all people respect one another and work together to achieve common goals. Any act of violence committed by or against any worker or member of the public is unacceptable conduct and will not be tolerated. To this end, the Director will ensure procedures for dealing with violence in the workplace are in place that meet legislative requirements and protect members of the public and workers. These procedures are found in, but not limited to, the Human Resource Manual.
4.9.3 Working Alone (Required by Occupational Health and Safety Code)
When working alone, Parkland Regional Library Board and Management makes every effort to ensure the safety of its workers both at the library and while traveling. To this end, the Director will ensure working alone procedures are in place that meet legislative requirements. These procedures are found in, but not limited to, the Human Resource Manual.
(Required by Libraries Regulation)
4.10.1 The Parkland Regional Library Board shall ensure that all employees are treated in a fair and dignified manner. To this end, the Board shall ensure the Director establishes standards, methods, and procedures to ensure a work force that can carry out the functions required by the Board within the limits of all relevant legislation. As such, the Board shall ensure the Director develops a Human Resource Manual which includes, but is not necessarily limited to, compensation, job descriptions and performance appraisals for employees and volunteers, qualifications for staff positions, working hours, conditions of employment, benefits, pension, a disciplinary procedure, and a grievance procedure. These terms and conditions of employment shall be binding on all employees. The Board shall be informed of all changes to the Human Resource Manual.
4.10.2 The Board must be informed of changes to Parkland Regional Library’s organizational chart. The creation of new positions requiring the establishment of new job descriptions or the elimination of positions requiring the deletion of job descriptions must be approved by the Board.
4.11 Resource Sharing
(Required by Libraries Regulation)
4.11.1 Parkland Regional Library shares responsibility with provincial partners for coordinating resource sharing activities and providing resources and information to other libraries. To this end, Parkland Regional Library lends materials in accordance with all resource sharing legislation and agreements.
Parkland Regional Library is set up as one library system with all materials equally accessible to member libraries and patrons.
4.12 Service to Persons unable to use Conventional Print Materials
(Required by Libraries Regulation)
4.12.1 Non-Print Resources
Individual patrons with a valid Parkland card may request audio books and download e-audio books from PRL’s collections and audio books through interlibrary loan. Other resources and materials will be provided depending on circumstances and availability.